FAQs

Why is the store interface messed up after activating the app?

This issue may be related to jQuery code conflict between theme and app. To fix, please follow these instructions:

In app admin, go to Settings -> Other settings -> JS library -> Include jQuery -> Untick

How to add FAQ content to product page?

First, you need to determine which section of the page you will add FAQ content to.

• If you want to add a product description, just get the embed-code and add it there (Go to Products -> Select a product to edit -> Paste the embed-code in the product description).

• If you want to add another section to the product page, go to Online Store -> Themes -> Customize -> Select the product template -> Add section/block -> Paste FAQ embed-code

• To ensure you allow FAQ content to appear on product pages, you need to take this extra step: Go to Settings -> Other settings -> Load app on -> Tick on "Products"

Completed all the installation steps but why is the content not showing?

There are 2 things you need to check to troubleshoot:

1. Go to Pages -> FAQs page -> Check if the app's embed code is still on this page

2. Go to Online Store -> Customize theme -> FAQ page template -> Check if the Page section is hidden

How to use multilingual FAQ content?

You need to create different language versions for the FAQ content, you can refer to the following link: https://faq-guide.ddshopapps.com/multi-main-faqs-page Then you need to get the short-code of each language version and use it for the translation app.

Why I added an answer to a question in Submissions but it's not showing up?

After adding an answer you also need to change its status so that it can be showed on the FAQ page. Please change the status for the answer as shown below: